Happy Hound Doggie Day Care & Dog Grooming

Electric shock collars used on dogs without proper owner consent or disclosure

“I peeked through the shade... and saw that he was wearing the collar... I have been assured that all owners of the dogs that wear the collars have consented and that I must have been an oversight”

Dog developed severe behavioral changes after daycare - terrified of men, cowering, trembling

“He used to greet everyone with a happy wag. Now he's terrified of men, backs into a corner and trembles”

Staff member yelled at customer about pickup time

“Ya know you need to be here on time, we are not here to work around your schedule, I have somewhere I need to be”

Dog cowering in corner drooling after pickup

“I picked her up one time with the same guy and my dog was cowering in a corner drooling which I NEVER saw her do before”

Dog started lashing out at visitors and getting into dog fights after attending daycare

“She started lashing out at visitors to my home... She started to not get along with other dogs and getting into dog fights”

Staff member made defensive/discourteous response to customer complaint

“Well we don't want your business anyway”

Inflexible scheduling - must pick same day weekly

“I didn't like that you have to pick a day every week and come every single time. I need flexibility”

Limited hours and no weekend availability

“I also noticed the limited hours, and the fact that they are not open on weekends”

Breed discrimination/limited breed acceptance

“The woman to whom I spoke was extremely put off when I told my dog's breed (Great Pyrenees)... she said 'Well, we are kinda a small place'”

Difficulty reaching by phone

“I called 3 or 4 different days before I was able to get an answer”