PetSuites Plymouth

Dog left in kennel 14+ hours without potty breaks, forced to lie in urine-soaked bedding

“Our dog wasn't let out of her kennel again until 7am the next morning... Our dog and her bedding also smelt like heavy urine so she had several accidents in the kennel then had to lay in it.”

Dog broke leg during stay due to improper housing in holding area

“Our dog broke his leg during his stay due to the staff putting him into a holding area not intended for dogs while preparing a play time.”

Dog confined to room 80% of day due to being unneutered, charged extra for basic care

“If your dog is 6 months old and not neutered, they will be spending about 80% of their day in their room!!!! I would have to pay $16 dollars to have him play with a worker for just about an hour.”

Communication gaps during cat boarding

“I emailed to check on her, and did not get a response. I texted the next day and didn't get a response.”

Value concerns - extra fees for services that should be included(2 mentions)

“They are price gouging... Pay for my dog not to be trapped in a room all day?”

Dog not passing assessment on first try

“They said they did not pass their assessment. Really, full of crap!”