Concord facilities
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Happy Tails Kennel

10002 Pioneer Mill Rd, Concord, NC 28025

4.6
115 Google reviews
Outdoor yardMedication adminGroomingTrainingClimate controlledOnline booking

Overview

Happy Tails Kennel is a family-run boarding facility in Concord, NC operated by the Hoy Family for 19 years. They offer climate-controlled boarding with one-on-one human interaction rather than group play, along with grooming services and dog training programs. Pricing ranges from $30-38 per night based on dog weight, with discounts for multiple dogs from the same family.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Distemper/Parvo, Bordetella

Policies & Details

Hours & Billing

Checkout time:12:00pm
Billing method:Per night

Care & Play

Solo play
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — Full price for heaviest dog, Roommate $18, Neighbor $25
Senior dog accommodations
Owner operated

What Reviews Say

113 reviews analyzed

Happy Tails Kennel is a long-standing, family-run facility praised for its affordability and the personal care provided by the owners, with many clients staying loyal for over a decade. However, recent reviews indicate a significant divide in experience, with several high-severity complaints regarding missed medications, dogs returned in unsanitary conditions, and feeding discrepancies. While the owners are highly responsive, their tone often shifts toward explaining away pet behavior rather than addressing procedural lapses.

Value
4.8
Staff
4.5
Dog happiness
4.2
Drop-off / pickup
4.0
Communication
3.8
Safety
3.5
Facility
3.5
Cleanliness
3.2

People love

Affordability(12)Long-term loyalty(15)Rescue work(2)

Staff shoutouts

John(8 mentions)Desirea(2 mentions)SamanthaBrittany

Worth noting

Medication neglect

“They returned our bags with multiple days worth of... all of their medication left untouched.”

Dogs returned covered in waste

“My dog came home pooped, vomited, stressed and hungry!”

Unattended facility overnight

“I returned to show them why I asked the 3x times meal! I was informed... confirmed that nobody was there overnight!”

Lack of feeding/appetite issues(4 mentions)

“I carefully labeled each bag of pre-measured food... when I picked him up he wasn't fed for a day and a half as those bags we still full of food.”

Hygiene/Odors(3 mentions)

“At pick up the lobby smelled filthy, I would have dismissed the normal dog smell but this was disgusting.”

Incomplete services (Baths/Nails)(5 mentions)

“I also had requested for an exit bath and did not get one either. The guy told me he was not dirty enough to get an exit bath??”

Owner replies to 100% of reviewsdefensive tone24 repeat customers

Top Rated

4.6 stars from 115+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 115 reviews.

At a Glance

Google rating
4.6/ 5
Review score
3.9/ 5
Amenities6 of 14
Reviews115
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Boarding

$30–$38/night

Contact

Visit Website+1 704-455-3533Get directions to 10002 Pioneer Mill Rd, Concord, NC 28025

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