Sunnybrook Boarding & Grooming

Reported escape, injury, and alleged inadequate incident handling

“Basically my dog escaped the kennel. In the process of scaling a six foot barbed wire fence she sustained a rather large and deep laceration in her hind quarter.”

Reported flea exposure after boarding

“he had fleas when we picked him up!”

Boarding areas perceived as too small or unsuitable for extended stays

“the space where they're kept are very small”

Front-desk staff perceived as rude or indifferent

“Just extremely rude.”

Small, shelter-like, or concerning boarding spaces(3 mentions)

“When I saw the rooms, they looked exactly like the animal shelter, which I found very distressing.”

Rude or indifferent front-desk customer service(3 mentions)

“The old lady, rude as hell.”

Very limited grooming availability

“They said 5 months out for the next opening for a cut.”