Happy Tails Pet Resort
965 Generals Hwy, Crownsville, MD 21032
Overview
Happy Tails Pet Resort is a family-owned dog boarding and daycare facility in Crownsville, MD, operating since 1992 on 20 acres. They offer overnight boarding starting at $44.95/night plus activity packages, dog daycare with 10 outdoor play yards featuring splash pools, grooming/spa services, and a private 10,000 sq ft dog park for members. The facility has owners living on-site, climate-controlled accommodations, and provides medication administration, group and solo play options, and daily photo updates.
Amenities & Policies
Required vaccinations: Rabies, DHPP (distemper), Bordetella, Canine influenza
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
161 reviews analyzedHappy Tails Pet Resort is highly regarded by a majority of clients for its spacious facilities, engaging 'report cards' with photos, and a staff that genuinely seems to love animals. However, a significant cluster of negative reviews points to serious operational failures, including rigid vaccination policies that leave travelers stranded and several reports of dogs returning home with severe dehydration or injuries. While daycare users are generally thrilled, long-term boarding appears to carry higher risks regarding medical monitoring and billing transparency.
People love
Staff shoutouts
Worth noting
Severe medical neglect/Dehydration
“We ended up taking him to the ER vet and spent $1500 to find out he was severely dehydrated.”
Physical injuries during stay
“One of our dogs came back with a huge gash in her nose, missing the hair on the side of her head and swollen/red paws.”
Heat exhaustion concerns
“They DO NOT provide air conditioning for the dogs... Our dog was throwing up blood and had bloody diarrhea.”
Vaccination/Booking breakdown(3 mentions)
“On the morning of drop-off, I received an automated email that one vaccine of one dog was 3 days overdue... they wouldn't take him.”
Billing/Hidden fees(2 mentions)
“I was horrified to open my invoice today and find almost twice the amount that I expected to pay.”
Kennel Cough(2 mentions)
“The third time, we picked her up, she was showing signs of having contracted Kennel cough.”
At a Glance
Pricing
Boarding
$44.95/night
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