Happy Tails Resort
846 W 45th St, Norfolk, VA 23508
Overview
Happy Tails Resort is a cage-free dog boarding and daycare facility in Norfolk, VA featuring an indoor pool, multiple indoor and outdoor play areas, and 24-hour staff supervision. They offer doggie daycare ($20-$28/day) and boarding ($45-$50/night) with a strict no-aggression policy and required temperament evaluation.
Amenities & Policies
Required vaccinations: Bordatella, Distemper, Rabies, Negative Fecal
Policies & Details
Hours & Billing
Care & Play
Requirements
Extras
What Reviews Say
206 reviews analyzedHappy Tails Resort enjoys overwhelmingly positive reviews with 85%+ 5-star ratings. Customers consistently praise the staff's genuine love for dogs, the photo updates via Facebook, the pool facility, and flexible scheduling. Many clients have been using the facility for 5-11+ years. The few negative reviews largely consist of: (1) dogs failing behavior evaluations, (2) grooming quality inconsistencies, and (3) former employee disputes. The owner professionally responds to negative reviews, typically within 1-3 days. The screening process, while occasionally criticized, is generally viewed as necessary for dog safety. This is a highly recommended facility with an exceptional reputation in the Norfolk area.
People love
Staff shoutouts
Worth noting
Dog showed teeth/lunged during evaluation (Review 194)
โhe was showing his teeth and lunging at them, which has never happened everโ
Dog returned with red marks and foul odor (Review 110)
โNot fond of the way my dog smelled after returning. Almost smelled like pee and poop with lots of red Marks under his fur.โ
Dog ear cut during boarding (Review 156)
โShe did have a cut in her ear, but dogs play with their teeth so I'm not terribly worried.โ
Grooming quality issues (Review 205)
โThe hair cut was awful, the lines were not straight and it was obvious she did not take her time.โ
Grooming service quality inconsistency(3 mentions)
โThe past two times I have had Zoey groomed, there have been issues. The first time, I picked her up and her nails had not been cutโ
Evaluation/screening process frustration(3 mentions)
โthey couldn't take him because he was humping other dogs... I was shocked. Not once, have I EVER seen my dog hump anotherโ
Facility tour restrictions(2 mentions)
โWe weren't allowed to see where our dog was playing in the small dog area, which made us feel uneasyโ
Staff attitude during intake(2 mentions)
โNo one helped me... No one seemed to care, we were just a numberโ
Top Rated
4.7 stars from 214+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 214 reviews.
At a Glance
Pricing
Boarding
$45โ$50/night
Daycare
$20โ$28/day
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