Happy Trails Pet Center

Use of physical deterrents (sticks/poles) and spray bottles for redirection

“Owner showed a long flexible pole... may touch dog on hind with it to get them to move or listen. Also said they may use a spray bottle with vinegar.”

Allegations of staff physical force/kicking

“One dog was literally kicked/pushed with a worker's foot on the hind end to get it up and moving out of the kennel.”

Unsanctioned use of corrective collars

“I saw on the webcam that she had either a shock collar or dog bark collar on. No one asked or told me she would be wearing this.”

Strict evaluation process/Rejections(4 mentions)

“She was talking about him not passing the evaluation before he was even back into the kennel.”

Staff attitude during conflict(3 mentions)

“The lady who greeted us did not seem interested in making us feel comfortable. She was short, little personality.”