Haven, The Dog Spot

Medical neglect/Failure to notify owner of infection

“That 'little eye irritation' was a full blown case of bacterial conjuctivitis. Her eye was bright red, oozing pus... I asked why I wasn't notified... and was told that 'it only just appeared this morning.'”

Staff inattentiveness (Phone use)

“the girl was standing on a chair playing with her phone, and the space is quite limited for all those dogs.”

Breed bias/Play style management(2 mentions)

“He was just targeted for being a pitbull and for wanting to play... they put him in a room alone and scared.”

Webcam quality/Resolution(2 mentions)

“the low res view seems outdated. It should not be that much more to go to a higher res feed.”

Paperwork/Administrative friction(2 mentions)

“My only gripe is the form I have to manually fill out every single time we drop off the pack.”