🐕

Henry Loves Betty

Name: Henry Loves Betty
Address: 16 1st St, Troy, NY 12180, Troy, NY, 12180.0, US
Telephone: +1 518-350-7387

16 1st St, Troy, NY 12180

4.7

75 Google reviews

Cage-freeStaff overnightOutdoor yardSmall dog areaAccepts puppiesGroomingTraining

Overview

Henry Loves Betty is a boutique dog care facility in downtown Troy, NY offering cage-free daycare with a low dog-to-staff ratio (max 10-12 dogs/day) and boarding at their Adirondack Dog Club location in Johnstown, NY on 101 acres. The facility is owner-operated by a licensed veterinary technician and offers dog walking, daycare, boarding, grooming, and training services.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies6+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Max capacity: 12 dogs

Required vaccinations: Rabies, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:7am

Pick-up hours:7pm

Care & Play

Group play

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Owner operated

What Reviews Say

75 reviews analyzed

Henry Loves Betty is an overwhelmingly beloved local pet care facility with 93% 5-star reviews. The business excels in grooming (especially Aislinn's work), dog daycare with small group sizes, and dog walking services. Customers consistently praise the staff's genuine love for animals, excellent communication with photo updates, and the transformative effect on their dogs' behavior and confidence. Minor complaints include one pricing inconsistency issue and limited retail shopping hours. The owner Paula responds professionally to nearly all reviews, demonstrating strong customer engagement. Many clients travel significant distances (Saratoga, Clifton Park) and have been loyal for years, indicating exceptional quality and trust.

Staff

4.8

Dog happiness

4.7

Cleanliness

4.5

Facility

4.5

Safety

4.3

Communication

4.3

Drop-off / pickup

4.2

Value

4.0

People love

Exceptional grooming quality and care(15)Excellent communication with photo updates(12)Staff treats dogs like family(14)Small group sizes for daycare(4)Dog socialization and training benefits(6)Convenient location in downtown Troy(5)

Staff shoutouts

Aislinn(7 mentions)Stephanie(2 mentions)Paula(11 mentions)Katrina

Worth noting

Noise/barking complaints from neighbors

“There are times when the yapping and barking go on for over an hour at a time, and it's every day.”

Inconsistent pricing for grooming services

“prices are all over the place for grooming, very inconsistent”

Limited shopping hours (closed M-F)

“Apparently you cannot shop M-F”

Pricing inconsistency

“prices are all over the place for grooming, very inconsistent, and poor communication. very disorganized”

Owner replies to 28% of reviewsprofessional tone18 repeat customers

At a Glance

Google rating

4.7/ 5

Review score

4.4/ 5

Amenities7 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Max capacity

12 dogs

Min puppy age

6 months

Pricing

Boarding

$75/night

Contact

Visit Website +1 518-350-7387 16 1st St, Troy, NY 12180

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing

Other Facilities in Troy

🐕

Hounds Town Metro Detroit

Chain

Troy, MI

4.9· 389 reviews

Cage-freeSmall dog areaAccepts puppiesReactive breeds OKMedication admin+3 more

From $55/night

View Details

🐕

Camp Bow Wow Troy

Chain

Troy, MI

4.6· 328 reviews

Cage-freeLive webcamOutdoor yardAccepts puppiesMedication admin+2 more

From $57/night

View Details

🐕

Complete Canine

Troy, MO

5.0· 158 reviews

Outdoor yardMedication adminGroomingClimate controlled

From $42/night

View Details