Heritage Kennels
1287 Main St, Hanson, MA 02341
Overview
Heritage Kennels is a second-generation family-owned pet care facility in Hanson, MA with over 35 years of experience. They offer doggy daycare ($25/day), grooming services, and boarding (mentioned in reviews but no active web page). The facility features a pool and playground area for dogs.
Amenities & Policies
Policies & Details
Care & Play
Extras
What Reviews Say
103 reviews analyzedHeritage Kennels is overwhelmingly praised for exceptional grooming quality and friendly, caring staff with many repeat customers. However, there are serious safety concerns including 2 alleged dog deaths during boarding and multiple reports of dogs returning injured or in poor condition, significantly dragging down the safety score. The owner responds professionally to reviews but the defensive response to a death allegation is concerning. Most customers love the reasonable prices and accommodating service, though a few mention minor issues like chemical smells or small facility size.
People love
Staff shoutouts
Worth noting
Dog death during boarding - healthy dog picked up unable to walk, died next morning
“When she was picked up Sunday, she fell and couldn't walk...the next morning she was dead”
Dog returned injured/scratched
“she came back with all these cuts and scrapes”
Dog returned in poor condition - skinny, dirty, red eyes, scratches
“He's really skinny after staying there for a week...You can see his bones from how skinny he is”
Hot spot infection developed during boarding
“one had developed a huge hot spot on stomach while in their care - her entire stomach was red, swollen, and infected”
No security cameras in kennel area
“they apparently don't have them where the dogs are kenneled”
Price concerns
“I'm only low rating because of the price...it was $70 for just a brush and nails”
Chemical smell on dog after grooming
“wasn't crazy about the smell of chemicals that stayed on the dog”
Owner attitude/irritated response
“the owner was very irritated and told me they barked a lot”
Top Rated
4.6 stars from 103+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 103 reviews.
At a Glance
Pricing
Daycare
$25/day
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