Holiday Barn Pet Resorts

Dogs returned with bloody sores and significant weight loss

“When I picked them up both dogs were covered with bloody sores. My smaller dog had lost a quarter of her body weight - in a week.”

Puppy injured during daycare - no supervision

“At 2:30 PM they called to tell us everything was going great, but we had to pick him up early because he was hurt. There was lots of 'we don't know what happened'.”

Dog left in urine-soaked conditions

“He looked like he slept in a pool of urine for 6 days. He was 2 toned, white on top, and from the belly down was yellow brown and smelled so bad.”

Wrong leash used on dog with medical condition causing harm

“They used a slip leash on her... My poor dog has been hacking since picking her up and our vet had to prescribe her hydrocodone.”

Dog escaped through hole in facility barrier

“He slips thru a hole in the barrier and takes off.”

Multiple kennel cough outbreaks reported

“Our dog came home with kennel cough, causing us to lose more money by missing a concert.”

Grooming products causing skin reactions

“His skin became inflamed within 30 minutes of leaving the resort.”

Communication issues - no updates, missed callbacks, lack of transparency(8 mentions)

“They NEVER communicated with me while I was out of town. I had to call them and left two voicemails with the care manager - both of which went unanswered.”

Unexpected/hidden fees and billing issues(5 mentions)

“I noticed that there was an additional balance on my account. The agent said there are now seasonal fees.”

Feeding concerns - dogs not fed properly, weight loss(6 mentions)

“I know that they didn't eat their normal food. When they arrived home, they didn't recognize the taste of their food and refused to eat. They lost a lot of weight.”

Dog returned dirty or in poor condition(4 mentions)

“When I got him, he was 2 toned... and smelled so bad he would have put skunks to shame.”

Training program concerns - lack of progress, miscommunication(4 mentions)

“We booked dog training for two weeks and on the start of week two, the staff forgot why the dog was there.”