Holly Ridge Manor Canine Country Club

Dogs contracted kennel cough during boarding stay

“They seem to have gotten kennel cough from their stay at Holly ridge.”

Dogs not given promised playtime, collars/mats destroyed

“We were told that they were both kept in the crate when we picked them up... The brand new collar was chewed completely off... mat that they like to sleep on which was torn to pieces.”

Billing discrepancies and unexpected charges

“They charged us for Saturday night, a late drop off fee for Saturday, late pick up on Sunday and Sunday night! (She did not stay Sunday night) none of this was explained... Our bill for about 24 hours was $100!!”

Unable to reach facility by phone, missed reservation

“On the day of drop-off I tried to call multiple times and left a message (no answer, no returned calls). Upon arrival several hours later, no one answered the door or the phone despite there being several cars there.”

Rude staff behavior reported

“Linda that runs the Pet Hotel is extremely rude and her behavior is completely unprofessional.”

Phone/communication responsiveness(5 mentions)

“Called twice leaving messages both times. Never got a reply.”

Sunday pickup hours limited(3 mentions)

“I do really wish their weekend pickup hours were later than 1 pm.”

Front desk customer service(4 mentions)

“The front desk girl spends a lot of time correcting people.”