Jonesboro facilities
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Hounds Hideaway

900 Congress Cir, Jonesboro, AR 72401

4.9
221 Google reviews
Live webcamOutdoor yardAccepts puppiesMedication adminGroomingOvernight potty breaks

Overview

Hounds Hideaway is a multi-location dog boarding and daycare facility in Arkansas with locations in Conway (East and West), Jonesboro, and Rogers. They offer standard and premium boarding ($42-$79/night), daycare ($22-$42/day), grooming, Puppy Playschool for puppies 9-16 weeks, and add-ons like webcam access, bedtime stories, and private play sessions. The facility features outdoor play areas, separate play groups by size and temperament, and includes medication administration at no extra charge.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies2+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Hours & Billing

Checkout time:11am
Late pick-up fee:$7 per 30 min (6:30-8:00pm)
Billing method:Per night

Cancellation & Deposits

Holiday surcharge — $6/night

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount — 10% off second dog when dogs attend daycare at least twice in prior month

What Reviews Say

218 reviews analyzed

Hounds Hideaway is overwhelmingly beloved by customers with 212 of 218 reviews being 5 stars. The facility excels in staff warmth, transparent communication (photo updates, report cards, mid-day calls), and creating happy experiences for dogs of all temperaments including anxious rescues. Minor complaints involve occasional grooming issues and confusion about out-of-state booking policies, but the owner responds professionally to all feedback. This appears to be a premier dog care destination in Jonesboro with an exceptionally loyal customer base.

Dog happiness
5.0
Staff
4.9
Communication
4.9
Cleanliness
4.8
Safety
4.8
Facility
4.8
Drop-off / pickup
4.7
Value
4.5

People love

Caring and passionate staff(85)Excellent photo updates and communication(72)Dog loves attending/comes home happy(68)Clean and well-maintained facility(45)Great for anxious/nervous dogs(15)Report cards and mid-day calls(28)Quality grooming services(22)

Staff shoutouts

Tyler(3 mentions)Hailey(6 mentions)Kait(2 mentions)KendraEmma(2 mentions)Hannah(2 mentions)GwinnLacey

Worth noting

Rude customer service interaction regarding out-of-state booking policy

“He answered and seemed ... busy or annoyed... he just said.. 'well we don't accept out of state dogs' like I was wasting his time”

Dog allegedly developed skin infection after grooming

“took my dog for a bath and groom, he came home with skin infection that vet had to treat”

Customer felt denied facility tour and experienced rude staff

“The woman behind the counter was exceptionally rude and acted like we were an inconvenience even being there”

Grooming instructions not followed - dog shaved shorter than requested

“The instructions were not followed (one doodle was shaved to about 1/8" when I requested that she be left long)”

Out-of-state booking policy confusion

“I was sure I saw on your site you do... yah.. it may but we don't.. sorry”

Grooming service issues(2 mentions)

“he came home with skin infection that vet had to treat”

Facility tour restrictions

“they wont let you back to see where your pup will be kept”

Owner replies to 96% of reviewsprofessional tone87 repeat customers

Top Rated

4.9 stars from 221+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 221 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.8/ 5
Amenities6 of 14
Reviews221
Repeat customersNumber of reviews that mention returning or being a regular customer.87

Min puppy age

2 months

Pricing

Boarding

$42–$79/night

Daycare

$22–$42/day

Contact

Visit Website+1 870-938-0138Get directions to 900 Congress Cir, Jonesboro, AR 72401

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