Hounds Town - Orlando Universal

Reported dog injuries during stay

“The cut to her tongue ended up being two chipped canines which will cost me almost $4000 to be fixed.”

Delayed management follow-up after reported injury

“UPDATE: It has been six days and no one from management has called me or emailed me back.”

Handling or equipment concerns at pickup

“Both dogs came out with their harnesses on wrong.”

Reported rough handling of a dog

“Another dog came in to be dropped off and the guy just dragged it across the floor to the back room!”

Unresponsive phone communication

“Don't pick there phone and never call anyone back”

Potentially inadequate cleaning frequency or odor control

“The entire facility is indoors, which explains the urine odor. But more frequent cleaning/mopping might be needed if that’s the case.”

Urine or feces odor and cleanliness(5 mentions)

“The whole place smells horrible and I always see pee and poop in the front playroom, so I know they are not cleaning regularly.”

Difficulty reaching management or receiving callbacks(2 mentions)

“Don't pick there phone and never call anyone back”

Limited operating hours(2 mentions)

“I do wish they were open a couple hours longer because of distance and traffic.”

Dogs returning dirty or smelling of waste(2 mentions)

“he clearly stepped in feces and urine each day because we had to bathe him every night due to his stench.”