Universal Dog Care Orlando, Dog Care and Dog Boarding

Use of aversive training collars (vibration/shock)

“We do not use shock collars, we use vibration collars for barking... If your dog is committed to barking all night, we may have to use vibration.”

Refusal to allow facility tours/entry

“She said she didn't give tours. We didn't want a tour, we just wanted to see where they'd be spending their time.”

Dogs returned thirsty/dehydrated

“the littlest one ran to the car window and started licking the condensation off it... they both drank half a bottle's worth of water.”

Lack of pricing transparency(2 mentions)

“Pricing isn’t listed on website and if you try to reschedule for a later date you will get charged extra.”

Odor/Hygiene upon pickup(3 mentions)

“When we picked them up our freshly groomed dogs smelled like pee and must.”