Hounds Town - Smyrna

Medical neglect/Dehydration of senior dog

“My veterinarian... diagnosed Dallas as being severely dehydrated due to not having enough water. That emergency visit cost $1600... he had been unresponsive... laying in his urine.”

Ingestion of foreign object (toy/rag) during stay

“We got home from work on Wednesday to find he had passed an extremely large toy/rag type of thing. (It was about 9 inches long)”

Unexplained injury and denial of responsibility

“Our older dog was injured and needed vet care. The owners insisted she must have been hurt before she came in and we had to foot the $700 emergency vet bill.”

Strong odor of urine(6 mentions)

“The odor upon arrival was overwhelming and unpleasant... he wreaked of urine and feces when we picked him up.”

Lack of outdoor potty breaks(4 mentions)

“They don't take the dogs outside for potty breaks regularly... the dogs just do their business in their suites or play area.”

Strict/Inflexible pickup policy(4 mentions)

“I called them and asked if we could pick up our dog 10 minutes late. I was told 'no' which was a big disappointment.”

No physical staff in playrooms(3 mentions)

“No staff members are physically present in the playgroups; instead, they monitor the dogs via cameras and from about five feet away.”