Puppy Haven - Smyrna

Dog sustained serious injury during boarding - anal gland damage, infection, and tears requiring weeks of recovery

“We noticed her butt was bleeding and her breath was absolutely horrible... She had damage to her anal glands that was likely from sitting in poop that had matted around her but. She had an infection and tears from trying to poop through the matting.”

Dog bitten/scratched during daycare resulting in injury requiring vet care

“I noticed a large scratch on his left leg... yesterday, when I picked him up, I saw he had a bite mark.”

Dog injured in altercation requiring staples and stitches - poor communication about extent of injuries

“I realized my dog was not in fact just scratched, but needed both staples and stitches to close the wounds wounds on his face.”

Pricing concerns - significant increases(5 mentions)

“PRICES HAVE INCREASED 70% SINCE MAY 2023!! We have been HUGE Puppy Haven fans for years... This is unbelievably ridiculous and we unfortunately will no longer be returning clients due to this change.”

Camera limitations(3 mentions)

“The camera view here is very limited. I'm lucky to catch a quick view of my pup if he walks past the camera.”

Grooming/bath service quality(2 mentions)

“I would recommend Puppy Haven for everything but their Bath service. If that was better I would give them 5 stars. Every time I board my baby I pay for a bath. He is never as clean as I would expect for the price.”