Howl-A-Day Resort

Owner used offensive/vulgar language when customer raised concerns

“The owner's unprofessional behavior, particularly their use of offensive language, was shocking and completely unacceptable.”

Accusations of pet infestation without basis, forced unnecessary flea treatment

“They will ASSUME and ACCUSE you of not taking care of them! They will also say they are and I quote INFESTED with fleas (they wont be!) They will also NOT give them their medicine but instead assume what allergies they do or do not have and give them random unneeded flea treatment.”

Lack of empathy during customer crisis (death of pet)

“I had to last minute cancel for our wedding, due to the death of our dog, and instead of sympathy, I was berated because I should have called first.”

Elderly dog left with feces caked on, not notified of illness

“When I went to pick up my elderly boxer she had feces caked on her after being sick. I was not contacted that she was sick.”

Customer lied to and laughed at when raising concerns

“After a phone call to the office we were lied to and laughed at.”

Poor customer service/owner demeanor(3 mentions)

“The owner's unprofessional behavior, particularly their use of offensive language, was shocking and completely unacceptable.”

Communication issues about pet health(2 mentions)

“We called to check in on her and were then notified she had been sick for 2 days.”

Value concerns

“So about 230 bucks and not worth it.”