Paws & Play Pet Resort

Dog broken leg/serious injury with no owner notification

“I left my 6 month old chihuahua at this resort and his leg was broken while in their care. The staff never called to let me know.”

Multiple dogs injured during stay (puncture wounds, infections)

“We arrived home with no issues but later that evening we felt a raised spot on our yorkie and upon inspection found it was a puncture wound, we later found a second wound on his hindquarters.”

Giardia infection contracted at facility

“BOTH of my dogs got infected w Giardia, which is an intestinal infection typically associated with dirty water.”

Dog covered in dried feces at pickup

“I picked up my dog today and my dog was covered in excrement.”

Grooming quality inconsistent(3 mentions)

“I noticed that after paying for de-shedding that it was worst when I picked him up vs. dropping him off.”

Unexpected charges/pricing issues(2 mentions)

“When I picked him up was charged an extra $35.00 for dropping him off at 1:00pm when that was the time they scheduled him to be dropped out.”

Vaccine policy frustration

“I called Paws & Play and was told they wouldn't take my dogs because their vaccines haven't been given by a vet.”