Imperial Animal Hospital, LLC

Pets injured during grooming (wounds, choking incident)

“The last time I took her she coughed the rest of the day as a result of a slip collar being pulled too tight. The next day I noticed a huge open wound along the collar line.”

Pets turned away during emergencies

“They told me my cat would probably die before they could get him in, when he had a urinary blockage. And to call somewhere else.”

Facility cat attacked dogs causing injuries

“My dog has scratch marks that have turned into scars on her face and about her head.”

Vet tech injured dog with needle (jabbed, bled profusely)

“A vet tech jabbed, literally stabbed at my dog with the needle from a standing position...caused him to bleed profusely”

Appointment availability / scheduling difficulties(8 mentions)

“It was impossible to schedule an appointment unless it was two months out...they refuse to see you in a timely manor for an actively sick pet.”

Pricing concerns (expensive, unexpected charges)(6 mentions)

“The vet care? Over priced compared to others...they upsell you on cremation and are all about the money.”

Grooming quality issues(4 mentions)

“I literally didn't even recognize my own dog when she walked out. My dog came out with almost no fur. They cut her whiskers and her eyelashes completely OFF.”

Communication/phone issues(3 mentions)

“Very rude phone etiquette with zero compassion.”