Imperial Animal Hospital Pet Lodge and Grooming

Medical negligence/Post-op complications

“one of the sutures had loosened and instead of fixing it, they left it as is... we were charged for this service and more antibiotics even though it was their fault.”

Feeding error involving medication

“They fed my westie his food which had meds in it! How do you confuse 1/4 cup with 2 cups? How can you not read names??”

Boarding/Feeding errors(2 mentions)

“I get a call Sunday morning that my puppy ran out of food... I saw that there was one bag of food left. It was my westies.”

Scheduling/Booking friction(3 mentions)

“The staff gave false info to me when i booked my appointment... then banned my dog from ever being boarded there.”

Pricing/Hidden fees(2 mentions)

“Quoted a price, sent my daughter to pay and pick up our dog. They charged her extra.”