Indian Shoals Pet Resort & Grooming Salon

Pets returning sick (diarrhea, vomiting, rashes)

“My terroir woke us twice in the night with diarrhea. My lab has a rash on his male parts and continues to shake off his body and rub on things as if he's irritated.”

Pets returned dirty with poor hygiene

“Upon pick up, my dogs were dirty, smelled terribly and had debris all over them.”

Urine-soaked blankets/items returned

“We got their crate blankets back all soaked in urine.”

Overfeeding/wrong medication dosage

“They overfed my dog. Did not post the correct dosage in their computer.”

Owner/staff rudeness and hanging up on customers

“He said 'you know what- we ARE full- have a great day- and hung up on me.”

Pets getting sick during boarding (diarrhea, GI issues, rashes)(4 mentions)

“Both times at least one of our dogs has come back with diarrhea.”

Billing disputes and extra charges(3 mentions)

“We picked up at approximately 1:00 but still got charged for an additional day...not a prorated rate...for the whole day.”

Lack of compassion in difficult situations(2 mentions)

“This facility has zero compassion for you or your pets.”

Perceived high prices(2 mentions)

“Prices are really high here. Wouldn't bring my dog here.”