PackMates
1862 Auburn Rd, Dacula, GA 30019
Overview
PackMates is a dog training, boarding, and grooming facility in Dacula, GA founded by Ana & Victor in 2023. They offer in-home boarding as a stress-free alternative to traditional kenneling, daycare services starting at $30/day, and boarding starting at $40/night. The facility also provides mobile grooming and training programs using positive reinforcement methods.
Amenities & Policies
Policies & Details
Extras
What Reviews Say
40 reviews analyzedPackMates enjoys overwhelmingly positive reviews (39 of 40 are 5-star) with exceptional feedback for both grooming (Ana) and training (Victor) services. Customers praise the mobile grooming convenience, effective training methods, and excellent communication including photo/video updates during boarding. However, there is one devastating 1-star review describing a serious safety incident where a dog's back legs became paralyzed after a boarding stay, with the customer reporting inconsistent explanations and defensive responses. This single incident represents a critical red flag that significantly impacts the safety score despite the overwhelmingly positive feedback on other dimensions.
People love
Staff shoutouts
Worth noting
Dog became paralyzed and unable to walk after 5-day boarding stay - serious injury with permanent quality of life impact
“When I returned after five days, my previously healthy, active four-year-old pit bull was unable to walk. I have since spent thousands of dollars on veterinary care, and my dog's quality of life has been permanently altered.”
Lack of transparency and inconsistent explanations about incident
“To this day, I have not received a clear or consistent explanation. I was told my dog got out, was missing for several hours, and later was found.”
Defensive response when customer sought answers
“When I contacted this man seeking clarity, I was met with anger and defensiveness rather than accountability or concern.”
At a Glance
Pricing
Boarding
$40/night
Daycare
$30/day
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