Ivanhoe Country Kennels

Dog injured during stay (bleeding face wound, red swollen eyes)

“one of our dogs has a huge raw mark on the side of his face that was bleeding, and another one of our dogs eyes were so red and swollen”

Dog ingested bedding material requiring vet care

“our dog spent 2 days at the vet after staying here... everything on this mat our dog ate while in this kennels care”

Cat escaped enclosure and stayed in ceiling for 14+ hours without owner notification

“they didn't have him, the cat got on top of the cage and went into there ceiling... never called to let him know”

Kennel cough and infections contracted at facility

“She got Kennel cough and an ear infection”

Dog left in urine-soaked conditions

“she was covered in urine and smelled... At $30 a day, if you are too negligent to take my dog out to pee, then least you could do is clean her up”

Owner/staff rudeness and poor attitude(4 mentions)

“the male owner was extremely rude and abrasive”

Pricing transparency issues(2 mentions)

“the lady told me $720, when I picked the dogs up they charged me $870”

Lack of communication about incidents(2 mentions)

“they did NOT tell us anything until we called them”

Staff handling of nervous/skittish dogs(2 mentions)

“Bill refused and told me that I needed to leave... I could hear him yelling at her as I walked to my car”