West New York facilities
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J & J Pet Care Inc.

24 Ave at Port Imperial, West New York, NJ 07093

4.9
109 Google reviewsGoogle Verified
Medication adminTraining

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

24 reviews analyzed

J & J Pet Care Inc. receives overwhelmingly positive reviews emphasizing caring, reliable, responsive staff, happy dogs, individualized care, medication administration, updates and flexible service. Two one-star reviews allege declining reliability, lack of communication, pricing confusion and unprofessional owner responses. No reviews explicitly discuss cleanliness, facility quality or drop-off/pickup procedures.

Dog happiness
5.0
Staff
5.0
Safety
5.0
Communication
4.4

People love

reliability and caring service(15)communication and updates(9)dog happiness(10)special-needs and medication care(7)responsive staff(8)

Staff shoutouts

Jorge(11 mentions)George(6 mentions)team(2 mentions)staff(2 mentions)

Worth noting

Alleged abandonment or failure to provide confirmed pet care and notification

โ€œwe would've liked to be notified of that fact before you ghosted our pets while we were seven hours away, even after you had "CONFIRMED"โ€

Disputed pricing and alleged misleading quote

โ€œLater we were charged $30/hr. We felt cheated!โ€

Owner response describes sharing customer conduct in a private group

โ€œWe have a whatsapp group where we share all destructive consumer conduct, to prevent anyone from falling into with similar situations.โ€

Allegation of harassment following negative feedback

โ€œThey Will harass you if they don't like your review.โ€

Alleged decline in service standards and responsiveness

โ€œService has gone down since it opened up used to be great but they seem a bit overwhelmed now...โ€

declining reliability and responsiveness

โ€œService has gone down since it opened up used to be great but they seem a bit overwhelmed now... Used to be reliable and responsive...โ€

pricing confusion or disputed charge

โ€œWe were misled by George! We were told on the phone that J&J pet charges $10 an hr for pet sitting at hour house. Later we were charged $30/hr.โ€

alleged failure to communicate or honor confirmation

โ€œwe would've liked to be notified of that fact before you ghosted our pets while we were seven hours away, even after you had "CONFIRMED"โ€

alleged hostile response to negative review

โ€œThey Will harass you if they don't like your review.โ€

Owner replies to 0% of reviewsdefensive tone14 repeat customers

Top Rated

4.9 stars from 109+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 109 reviews.

At a Glance

Google rating
4.9/ 5
Review scoreInsufficient topic coverage
Amenities2 of 14
Reviews109
Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

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