J & J Pet Care Inc.
24 Ave at Port Imperial, West New York, NJ 07093
Amenities & Policies
What Reviews Say
24 reviews analyzedJ & J Pet Care Inc. receives overwhelmingly positive reviews emphasizing caring, reliable, responsive staff, happy dogs, individualized care, medication administration, updates and flexible service. Two one-star reviews allege declining reliability, lack of communication, pricing confusion and unprofessional owner responses. No reviews explicitly discuss cleanliness, facility quality or drop-off/pickup procedures.
People love
Staff shoutouts
Worth noting
Alleged abandonment or failure to provide confirmed pet care and notification
โwe would've liked to be notified of that fact before you ghosted our pets while we were seven hours away, even after you had "CONFIRMED"โ
Disputed pricing and alleged misleading quote
โLater we were charged $30/hr. We felt cheated!โ
Owner response describes sharing customer conduct in a private group
โWe have a whatsapp group where we share all destructive consumer conduct, to prevent anyone from falling into with similar situations.โ
Allegation of harassment following negative feedback
โThey Will harass you if they don't like your review.โ
Alleged decline in service standards and responsiveness
โService has gone down since it opened up used to be great but they seem a bit overwhelmed now...โ
declining reliability and responsiveness
โService has gone down since it opened up used to be great but they seem a bit overwhelmed now... Used to be reliable and responsive...โ
pricing confusion or disputed charge
โWe were misled by George! We were told on the phone that J&J pet charges $10 an hr for pet sitting at hour house. Later we were charged $30/hr.โ
alleged failure to communicate or honor confirmation
โwe would've liked to be notified of that fact before you ghosted our pets while we were seven hours away, even after you had "CONFIRMED"โ
alleged hostile response to negative review
โThey Will harass you if they don't like your review.โ
Top Rated
4.9 stars from 109+ reviews
This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 109 reviews.
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