Joyful Paws Hotel

Serious injury to dog requiring spinal surgery (Review 270) - owner alleges video footage was deleted

“Snickers underwent neurosurgery on his cervical spine to correct a C3/C4 disc evulsion... I asked to see footage of him in the kennel where he reportedly slipped. I was told... those videos were on a different camera system and that they had been deleted.”

Pet became severely ill (high fever, dehydration) after stay

“What I actually picked up was a very sick dog, with a 108 degree fever, who could barely walk or stand, and was coughing and throwing up everywhere.”

Kennel cough/illness outbreak - multiple pets got sick

“I took my cats here for a 5 day boarding stay and when I went to pick them up both of them got sick... he caught an upper respiratory infection feline herpes and another infection”

Pet returned injured (bleeding nails, cuts, mysterious stains)

“his nails were bleeding when I picked him up... He had a horrible stain on his left cheek that almost TWO MONTHS LATER has not completely gone away”

Pricing transparency and unexpected fees(5 mentions)

“They haven't been transparent about extra fees and cost. Their prices have gone up and they services offered have lessened... they now charge extra to receive updates on how your dog is doing”

Inconsistent or incorrect report cards/photos(3 mentions)

“multiple times we were sent report card photos of someone else's dog... We called to check on this and were sent new photos/videos of our dog and assured by the manager that this would not happen again. Two days later it happened again”

Communication issues - not responding to messages(3 mentions)

“I sent a message through their page, but received no response. After I left my comment here, they contacted me, apologizing for not having received my message.”

Administrative errors (billing, wrong charges)(3 mentions)

“the staff entering my payment information created multiple errors and charged my card FOUR times when it should have only been charged twice”