Mason facilities
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K9 Country Club

1298 Reading Rd, Mason, OH 45040

4.7
219 Google reviewsGoogle Verified
Live webcamOutdoor yardGroomingOnline booking

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies3+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Breed restrictions: Breed restriction do apply.

Policies & Details

Hours & Billing

Pick-up hours:Monday ~ Friday 6:30am-7pm; Saturday & Sunday 8am-9am and 5pm-7pm
Billing method:Per night

Care & Play

Group play
Raw diet accommodated

Requirements

Temperament test fee:$30

Safety & Emergency

Emergency vet cost:Owner

Extras

Multi-dog discount
Owner operated

What Reviews Say

24 reviews analyzed

K9 Country Club receives predominantly positive reviews emphasizing caring staff, happy dogs, webcams, reliable care, and long-term customer relationships. A minority of reviews raise concerns about rude or passive-aggressive interactions, unanswered inquiries, pricing, breed restrictions, and one serious historical allegation involving shade, water, and possible sun injury.

Drop-off / pickup
5.0
Facility
4.8
Dog happiness
4.8
Staff
4.3
Safety
3.9
Communication
3.4

People love

Caring staff and owners(8)Dogs appear happy and enjoy attending(7)Webcam monitoring(5)Long-term customer loyalty(5)Positive communication and convenience(4)

Staff shoutouts

Amy(8 mentions)Joe(7 mentions)

Worth noting

Allegation of inadequate shade and water with possible sun injury

β€œThey put him outside on the Left yard as they call it with no shade and no water and the top of his nose got burned and scabbed.”

Reportedly unsafe statement about dog hydration

β€œAnd I was also told that a dog can go without water for a week.”

Alleged passive-aggressive and disrespectful owner interaction

β€œThe owner was very passive aggressive and ignorant towards me. Would not recommend!!”

Reported rude phone customer service

β€œTerrible customer service, rude attitude over the phone, that’s not how you get a new customer!”

Failure to follow up with prospective customer

β€œLooks like a good place and the dogs are well monitored but I went in to see about day care and they never got back to me.”

Rude or negative staff/owner interactions(3 mentions)

β€œThe owner was very passive aggressive and ignorant towards me. Would not recommend!!”

Unanswered inquiry

β€œLooks like a good place and the dogs are well monitored but I went in to see about day care and they never got back to me.”

Pricing/value concerns

β€œAlso, they recently raised the rates, so unfortunately I found a place that more fits my budget.”

Breed restriction concern

β€œBut, to discriminate against a breed? What a joke.”

Reported shade, water, and possible injury concern

β€œThey put him outside on the Left yard as they call it with no shade and no water and the top of his nose got burned and scabbed.”

Owner replies to 50% of reviewsAvg response: 488dwarm tone7 repeat customers

Top Rated

4.7 stars from 219+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 219 reviews.

At a Glance

Google rating
4.7/ 5
Review scoreInsufficient topic coverage
Amenities4 of 14
Reviews219
Repeat customersNumber of reviews that mention returning or being a regular customer.7

Min puppy age

3 months

Pricing

Boarding

$50/night

Daycare

$25–$35/day

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