PetSuites Mason

Reported injury during group play and concerns about monitoring and follow-up communication

“a scratch to the eye is pretty rough.”

Reported limited interaction in puppy preschool and inadequate supervision

“He spent most of his time in a cage.”

Reported facility cleanliness or odor concern

“And the lobby smells of dog poop.”

Reported failure to deliver the expected grooming service

“all they did was trimmed her sanitary area and her nails.”

Website prevented a customer from obtaining a quote

“I can't even get my information in to get a qoute!”

Grooming service did not meet the customer's stated expectations.

“all they did was trimmed her sanitary area and her nails. 4 hours to do only those 2 things and brush out my dog is ridiculous.”

A puppy preschool customer reported limited group interaction and dissatisfaction with supervision.

“He spent most of his time in a cage.”

A customer reported an unpleasant odor and cleanliness concern in the lobby.

“And the lobby smells of dog poop.”

A customer reported a dog injury during group play and insufficient proactive updates.

“a scratch to the eye is pretty rough.”

Website and online quote functionality were reported as difficult to use.

“I can't even get my information in to get a qoute! Your website needs work.”

A customer reported missed follow-up about grooming and perceived add-on pricing concerns.

“I did not hear back. I felt the add on items were a little expensive.”

A customer reported temporary unavailability of upgraded suites.

“the upgraded luxury suites were not available upon arrival.”