K9 LOFT

Severe injury and subsequent death

“my dog passed away shortly after his stay at K9 Loft due to physical trauma he endured during his time here... what the Loft assumed was a scratch turned out to be several deep puncture wounds.”

Unsupervised dogs during shift changes

“They leave boarded dogs alone for 2 hours between shifts in the cages... Edward and Elsa told me ‘nothing we can do, we need to leave, someone will come in 2 hours’.”

Negligent medical monitoring

“Our dog has gotten kennel cough 3 times, Oral papillomatosis, and come home with bite and scratch scabs all over his body.”

Inappropriate confinement

“The only pic and update I received was a pic of my dog being kept in a supply closet the actually sent me a picture of my dog laying on dirty mop heads.”

Grooming quality and delays(12 mentions)

“Took 6 hours to groom... making her coat uneven and obvious the person had no idea what they were doing.”

Communication failures regarding health/status(8 mentions)

“The Loft conducts itself with such a lack of transparency when it comes to communicating the wellbeing of your dog.”

Last-minute appointment cancellations(3 mentions)

“They cancelled my grooming appointment TWICE. Both time last minute.”

Failure to follow feeding instructions(2 mentions)

“requested that my dog be fed during his daycare stay there and they've forgotten more than once.”