K9 Loft
450 S Arroyo Pkwy, Pasadena, CA 91105
Overview
K9 Loft is a multi-location dog care facility in Los Angeles offering boarding, daycare, grooming, and anesthesia-free dental cleanings. They provide climate-controlled play areas, live webcams, daily report cards, and shuttle services. Their boarding rate is $69/night with extended stay discounts, and they require current vaccinations including Rabies, DHPP, Bordetella, and Leptospirosis for all dogs.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella, Leptospirosis, Canine Influenza (recommended)
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
165 reviews analyzedK9 Loft presents a stark contrast between a high-end retail/grooming boutique and a boarding facility with significant safety and transparency concerns. While many customers praise the curated pet products, dental cleanings, and specific groomers like Jesus, there are alarming reports of dogs returning with unreported injuries, kennel cough, and smelling strongly of urine. The most critical recurring theme is a failure by staff to communicate incidents or behavioral isolations to owners in real-time.
People love
Staff shoutouts
Worth noting
Unreported injuries and physical trauma
“I picked him up only to find a head injury with dog fur stuck to it... I have received no response to my complaint.”
Undisclosed isolation/crating for long periods
“they nonchalantly said something to the effect of 'oh yeah, we've been isolating him since he got aggressive with another dog in January.'”
Sanitation and hygiene concerns
“she stunk of urine so bad I was gagging... I have since read other reviews that mention time outs and dogs lying in their own urine.”
Lack of transparency regarding incidents(7 mentions)
“K9 didn't even tell me after he was attacked because 'he seemed fine.' I only found out after I saw him bleeding that night.”
Poor front desk communication/rudeness(6 mentions)
“Horrible staff customer service at front desk so rude and they ignore you when speaking.”
Smell of urine in the facility(5 mentions)
“the room they placed us in reeked of dog urine. There was no way around the smell.”
At a Glance
Pricing
Boarding
$69/night
Daycare
$10–$42/day
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Pasadena
Red Bluff Pet Resort & Grooming Salon
Pasadena, TX
Contact for pricing
View Details