K9 Loft

Allegations of physical abuse by staff caught on webcam

“were horrified to see an employee abusing him... aggressively leashed my dog by the throat and threw him out of the room”

Severe injuries from dog attacks/fights

“My dog was attacked my another dog there and had to undergo surgery and had an eight inch laceration”

Disease outbreaks (Pneumonia/Mycoplasma/Kennel Cough)

“all three of them were infected after boarding... Two of my three dogs developed pneumonia as a result.”

Grooming injuries/quality(4 mentions)

“We’ve had instances where his paw was cut. This last time he has been cut on his leg.”

Management/Staff Rudeness(5 mentions)

“Val is beyond rude. She explicitly told us, 'sorry our standards aren't up to yours...'”

Strict/Inflexible policies(3 mentions)

“they hang up the phone on my face! as I was politely... trying to explain why my 13 years old dogs don't get parvo shots anymore.”