K9 Resorts Luxury Pet Hotel Cherry Hill

Dog sent to wrong family - wrong pickup procedure

“K9 sent my dog home to wrong family. A non owner came to pick up a dog and didn't know what the correct dog looked like. My dog was missing for 5 hours.”

Dog sent to another facility when they couldn't handle the dog

“They cannot handle him, he is not eating or wont come out the room... They shipped my dog off to north jersey”

Dog returned with unreported injuries

“My dog has come home with injuries that were not reported to me”

Dogs contracted kennel cough at facility

“Both my dogs got kennel cough here. Seems odd it's so highly rated but I had a very bad experience.”

Lack of cameras/webcams for live monitoring(12 mentions)

“I do wish they had cameras or posted more photos of the dogs during the day to check in”

Age restrictions (dogs over 12 not accepted)(4 mentions)

“Their policy is they don't accept dogs over 12 years old”

Expensive pricing(8 mentions)

“It is a little bit on the more expensive side as far as doggy daycares go”

Inconsistent social media updates/pictures(6 mentions)

“They are bad at posting daily pictures and videos of the dogs. K9 posts mostly pictures of food rather than dogs.”