K9 Resorts Luxury Pet Hotel Malvern

Significant weight loss and health decline during boarding

“When I picked up my dog, this 13.5 lb dog lost 2 lbs, was full of dandruff and lost her voice.”

Unexplained physical reaction (hives)

“Pick up your dog in a state of hives... met with blank stares [from staff].”

Hygiene concerns (smell of urine)

“when I picked my dog up she smelled like urine & it was all over her paws as if she was stepping in it”

Pricing and Corporate Policies(5 mentions)

“Since new ownership, it feels like an overcrowded money grab... you must have your dog bathed for an additional $39.00 you have NO choice.”

Lack of overnight supervision(2 mentions)

“they leave at 6 or 7 pm and don’t return until the morning. Too long for a dog not to pee.”