K9 Resorts Luxury Pet Hotel Plano

Hostile owner/customer confrontation

“The owner walked past me and said 'I hope you are treated the way you treat people' I finally grabbed my dogs and left shaking.”

Pricing and Hidden Fees(4 mentions)

“Madison finally explained to me that their estimate included an automatic $48 late pickup... Required to have an exit bath. This is just a way to upcharge customers.”

Photo Update Consistency(3 mentions)

“Only 2 of 4 days did they post Oreo. And unfortunately, exact same picture. We were very worried.”

Strict Bedding Policies(2 mentions)

“Can't bring own bed from home... Can't bring a blanket. Isn't the idea that you bring things and smells familiar to them so they are less anxious?”