Ken Neill Kennels

Grooming injury - razor burn causing dog swelling and discomfort

“I notice my dog is having a problem from buttocks. It was swelling. Each time he walks, he sits because something was bothering him from behind. He starts not eating and continuously lying. I brought him to the vet, and I was told he had a razor burn in his behind.”

Dog appeared starved despite leaving food

“I noticed that they looked starved even though I left dog food and treats. Dog food bag almost empty but my two dogs seem scraggy.”

Dark, prison-like kennels with wet grounds

“The kennels are full cement, dark and looked like a prison for dogs. The grounds of the kennels were also wet and the place for the dog to sleep was a small hole with no dog bed.”

Phone/communication issues(4 mentions)

“I called once to schedule my dog for doggy day care and the line had a busy signal.”

Staff rudeness/coldness(4 mentions)

“the girl at the front desk was cold & unfriendly you can literally freeze ice on her cheeks. its really off putting cos i mean... who'd want Nurse Ratched to take care of ur pup baby?”

Appointment scheduling problems(3 mentions)

“my son made an appointment the previous night for 8am-10am for the following day... They tell me my dog takes to long to dry, reschedule for Monday.”