The Pampered Pooch

Dog taken by stranger without verification - security breach

“Any stranger can ask for your dog without any checks and balances. My dog had been taken by a stranger. The employee also took off my dog's identifying collar which should stay on.”

Dog escaped due to propped-open door

“They had their shop front door propped open. One of my Scotties got out of her collar inside the shop and escaped out into the parking lot.”

Dog injured/cut near eye, owner allegedly lied about cause

“She came back with a cut near her eye... They responded with it was an allergic reaction. It's a cut... instead they lie.”

Dog shaved to hide grooming mistakes

“They are completely unprofessional and will shave off all of your animals fur to hide their mistakes.”

Dog yelped during nail trim - possible rough handling

“We took our puppy husky in to get her nails trimmed and she yelped many times.”

Wrong breed-specific haircut(3 mentions)

“Every time my Scottie goes to get groomed, she comes back with a Westie haircut.”

Communication/phone call not returned(2 mentions)

“I called them on a Wed... the person that answered the phone said I would get a call back from a manager within 24 hours, it's now been 5 days and no one has called me back.”

De-shedding quality issues

“I spent the next 45 min manually brushing and de-shedding my own dog that I had just spent $57 at this 'pampered pooch' place for THEM to do.”

Staff attitude problems(2 mentions)

“One lady made me feel so uncomfortable... she was yelling at the dog... the worker was just talking really bad about me and my daughter.”