Kimbrough Animal Hospital

Pricing transparency/billing issues - customers given one price then charged different amounts

“Given one price initially and ran a bill.”

Communication failures - requests not documented or followed through

“It seems as though no one in that office knows what they're doing. Apparently no one wrote down or communicated my requests (heart worm, bordetella, skin tag) and then all they could do was shrug when I followed up to see if my requests were done.”

Long wait times despite appointments

“Waited in outside waiting room for scheduled appointment 45 minutes.”

Perceived breed discrimination (pit bull policy)

“They also made me keep my dog in a room alone because she was a pit bull.”

Pricing concerns - perceived as expensive(12 mentions)

“Prices are pretty high.”

Wait times despite scheduled appointments(6 mentions)

“Waited in outside waiting room for scheduled appointment 45 minutes. Was told 3 walk ins had come in with emergencies.”

Communication/phone responsiveness issues(4 mentions)

“I know they are super busy, but a better system needs to be worked out for communication. Maybe email or something else.”