Kingwood Pet Resort

Dogs contracted scabies and intestinal parasites; owner hid infested tail; customer got scabies too

“We also got scabies from our dogs because no one mentioned that there was a problem... it was dirty”

Dog fight resulting in stitches - dogs placed in too-small shared kennel despite separate reservations paid for

“One of the dogs had to be taken to the vet for stitches because the other dog bit her since they were eating so close together. They were in a 4ft by 4ft space”

Dogs left in kennels covered in dried urine and feces; no notification about yard conditions during rain

“They both had dried urine and feces on almost their entire bodies, which clearly meant they had been laying in their own waste”

Dog neglected, bed destroyed, forced to lay on cold floor - owner lied about amenities

“I got to watch my dog on camera being ignored and forced to lay on the cold floor”

Dog returned with unexplained injury, no notification of dog fight

“Our dog seems to have a good time here! Though, today, he came home with a scratch on his back leg and we were not informed of any fight with another dog”

Communication failures - no response to calls, lack of updates(4 mentions)

“the staff never answered the phone and they were not accessible via cell, phone, or texting at all”

Billing confusion - unexpected charges, unclear policies(3 mentions)

“When i go to pick up my dog they say my total is $67? I was confused because no other boarding place is like this?”

Sanitation issues - dogs left in waste, dirty conditions(2 mentions)

“They both had dried urine and feces on almost their entire bodies”

Unprofessional staff - blaming customers, disorganization(2 mentions)

“First the lady tried to blame me for not knowing what reservations were made, then she blamed the fact that they were busy”