PetSuites Kingwood

Dog exposed to severe weather (thunderstorm) with inadequate response

“My dog Charlie was exposed to thunderstorm weather. No explanation or excuse could ever make this okay. The staff offered to 'put a fan on him' to dry him off.”

Dogs escaped from room overnight

“Our first time using them a few months ago, we boarded our dogs with them and somehow our dogs managed to escape from their room overnight.”

Kennel cough outbreaks

“Our dog has contracted kennel cough twice in just four months”

Failure to administer prescribed medication

“Petsuites failed to give him his medication. All of the antibiotics that we provided them with were returned to us.”

Failure to follow feeding instructions for dog with medical needs

“When I picked him up I was handed the bag of dry food I brought for his lunch... he has acid reflux issues and laryngeal paralysis”

Unexpected/hidden charges(3 mentions)

“We were not aware that we would be charged separately for play times and so that charge alone was a huge surprise”

Communication issues(4 mentions)

“Really Disorganized - Strongly Recommend Avoiding... They wasted my morning!!!”

Reduced hours after payment

“After we began our membership and paid for the month the lobby hours we drastically reduced including shortening the Sunday hours by half”

Services not delivered as promised(2 mentions)

“My dog never received individual play time... there was no exercise that I saw in the 48 hours”