Leash.

Dog traumatized after grooming - 3 people restrained dog, dog remained fearful for days afterward

“When I picked my dog up he was terrified. He was the most fearful I have ever seen him before and he stayed that way for days.”

Owner (Christina) described as moody, rude, and dismissive; employees quitting; manufacturing issues to charge extra

“She is moody and rude and complains incessantly about the animals, her business and her employees, three of whom up and quit in a single week.”

Hostile treatment at pickup; unpredictable owner behavior

“We were treated with hostility when we picked our dog up. The owner appears to have a lot of anxiety and you don't know which persona will greet you at the counter.”

Owner demeanor and customer service inconsistency(3 mentions)

“The owner appears to have a lot of anxiety and you don't know which persona will greet you at the counter.”

Last-minute staff changes without notification

“I was told that someone I had never met before would be grooming my dog that day.”

Communication about dog readiness

“She never lets you know when your dog will be ready, but demands that you appear within 20 minutes of her texting or you will be reprimanded.”