Lucky Dog Stay and Play

Reported paw injuries or sores after boarding

“Our other dog got the worst of it, as we noticed sores covering two of his paws.”

Serious illness allegedly not communicated during stay

“I was never notified that my dog was sick all I was told is that he had diarrhea when I picked him up.”

Reported hygiene problem at pickup

“When we finally got him, he had feces matted in his tail and on other parts of his body.”

Dogs reportedly returned distressed or behaviorally changed

“My mother took her two dogs here for boarding for one week. They returned home cowering, depressed and exhausted.”

Reported dog-to-dog bite

“Once, my dog got a small bite from another dog.”

Reported feeding instructions not followed

“One was not fed properly, even though we made sure to tell whoever checked them in she needed to eat three times a day”

Medication allegedly not returned

“We did not get the meds back from their stay.”

Inadequate communication about injuries or illness(4 mentions)

“Not sure how this happened, or why we weren’t notified when someone had to notice him limping, but this is total neglect.”

Poor follow-up or responsiveness(3 mentions)

“When I tried contacting lucky dog they never responded it’s been over 2 weeks.”

Missing or inconsistent updates and photos(3 mentions)

“We also had to ask multiple times for photos or updates rather than receiving them proactively.”

Lost personal items(2 mentions)

“They lost my dog’s items - twice.”

Unfulfilled bathing requests(2 mentions)

“They forgot to give my dog a bath when requested - twice.”