Lucky Lucy's Pets - Dog Walking and Pet Care Medford
Medford, MA 02155
Overview
Lucky Lucy's Pets is a professional pet care company in Greater Boston offering in-home dog boarding (in their home or client's home), dog walking, and pet sitting services since 2012. They provide cage-free boarding where dogs stay as part of the household, with individualized care, daily photo updates, and medication administration available. New boarding clients must first establish dog walking services with them.
Amenities & Policies
Policies & Details
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Safety & Emergency
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What Reviews Say
45 reviews analyzedLucky Lucy's Pets enjoys overwhelmingly positive reviews (37 of 45 are 5-star) with customers praising dedicated walkers like Gina, Greg, and Chip who build long-term relationships with pets. The service is valued for reliable scheduling, photo updates, and accommodating special needs animals. However, a minority of reviews (8 negative) cite serious issues including unresponsiveness, no-shows for scheduled consultations, and one allegation of a dog being left alone for 10 hours due to cancelled walks without notification. Owner Stephanie responds professionally to negative reviews but response rate is low (~9%).
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Worth noting
Dog left alone indoors for 10 hours due to cancelled walks with no notification
“he was left indoors and alone in our house for 10 hours as a result”
Confirmed pet care then went dark/not responding
“The owner (Stephanie) confirmed care for my dog, and has now gone dark - and is not responding to my emails for drop off, etc.”
Unresponsiveness/no-shows(4 mentions)
“she completed stopped responding to me and left me scrambling for a sitter for my special needs cat last minute”
Unexpected/billing issues
“we found we'd been charged $24 for the initial meeting and key pick up AND another $24 for a meeting we were offered about 1.5 weeks later”
Missed meet-and-greet appointments(2 mentions)
“Stephanie being a no-show to client meet and greets... No response to emails or a call about her missing our appointment”
At a Glance
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