Luxe Pet Hotels

Reported severe illness and bloody stool after boarding

“My dog had severe diarrhea followed by bloody stool immediately after picking her up.”

Multiple dogs reportedly became ill and required veterinary care

“both of them had severe diarrhea to the point that we had to take them to the vet”

Reported inadequate cleaning in cat room

“there were several piles of throw up that were completely dried, so it had not been cleaned up at all after days of being there”

Reported inability to reach the facility by phone

“They never answer their phone”

Reported unfavorable and insufficiently transparent refund policy

“I wish they were more transparent with their policies - they take payment immediately with no refund option if your plans change.”

Illness or diarrhea after boarding(3 mentions)

“This time both of them had severe diarrhea to the point that we had to take them to the vet”

Difficulty reaching staff by phone(2 mentions)

“Could never get anyone to stay on the phone so I could get quote on what my dogs would cost to board”

Policy or refund transparency(2 mentions)

“I wish they were more transparent with their policies”

Refund and payment terms(2 mentions)

“They take payment immediately with no refund option if your plans change.”

Pet cleanliness or care concerns(2 mentions)

“My dog smells really bad when I picked him up”