Ma & Paw Kennel

Rattlesnake safety incident - Gina poorly wrapped snake mouth, it struck at customer

“She actually endangered my safety by poorly wrapping the mouth of a rattlesnake, which struck at me and it could’ve been bad.”

Refund refusal/theft allegation - $927.50 not refunded after no service provided

“There was no service done to my dog... she’s stealing and getting away with this. Don’t trust! Run!!”

No-show/cancellation without notification - customer waited at location with no one there

“I showed up on time at the appropriate location on time and nobody was there. They didn't have the courtesy to inform me that they canceled the event.”

Shock collar use on inappropriate/small dogs causing discomfort

“She also wanted to put a huge shock prong and a little Frenchie for the client in front of us! Both employee and client were both not comfortable with that.”

Pricing - overcharging, no repeat customer discounts, expensive(3 mentions)

“$185 for 15 mins?! Not worth it! Most places charge $75!”

Scheduling - long waits, appointments not honored(4 mentions)

“Gina was running an hour and 15 mins behind. Our appointment was at 7:00pm and we didn’t get on the course until 8:15pm”

Rude/unprofessional behavior from owner Gina(3 mentions)

“She’s rude to her customers, she’s rude to her employees. She yells and berates everyone in her vicinity”