Morris Animal Inn

Dog ingested foreign object (bandanna) requiring hospitalization

“Our older one began vomiting and I noticed there was something in it... it turned out to be a piece of a cloth bandanna the groomer had put on her... both dogs were hospitalized for multiple days as well as the puppy... spent 13 days in intensive care for aspiration pneumonia.”

Dog contracted kennel cough/illness at facility

“My dog is ill since being here over Memorial Day weekend... $328 vet bill later, my dog has kennel cough and the vet assured us this is a DIRECT result of being here.”

Grooming injury - nails cut too short

“giovanni cut my dogs quicks so far back she was in pain when she was walking. 0/10.”

Medication administration errors

“We gave them ten pills and he returned with six pills... The manager argued that her records showed that medication was given to our dog.”

Pricing transparency and extra charges(12 mentions)

“I was told a different price. After receiving the 1800 dollar bill we saw all these extra charges she was unaware of. It's deceiving.”

Lack of communication during stays(8 mentions)

“I was dismayed by the lack of communication and updates during his stay. I reached out two times to inquire about my cat's well-being. I received a generic response the first time and no response at all the second time.”

Expensive pricing(15 mentions)

“It is very expensive once you add on the packages... a little shocking. I feel like they take every opportunity to add to the tab.”

No live cameras/webcams(6 mentions)

“I wish there were cameras. An overnight stay with added activities is comparable to a hotel room for adults.”