One Paw Away

Dog escape incident - 3 dogs escaped, one narrowly missed being hit by a car, employee Stephanie involved

“I helped carry a random dog inside and this is the Thanks I get... Also very suspicious that all of these 5 star reviews are popping up all of the sudden. I'm guessing they weren't there that day when your employee stephanie let 3 dogs escape and one narrowly missed getting hit by a car.”

Harassment after negative review - repeated calls and texts

“Edit from 5 stars: please stop repeatedly calling and texting us.”

Dog abruptly dismissed from daycare

“I don't know what you expected you abruptly kicked my dog out of day care.”

Grooming injury - dog's ear cut and not disclosed

“My dog's ear was cut and they did not tell us about this issue when we picked her up. Instead, we noticed that it was bleeding once we left.”

Lost/missed reservations(2 mentions)

“They lost a reservation of ours last last minute. They texted me at 10 pm saying no reservation.”

Broken/damaged customer property (harnesses)(2 mentions)

“Two harnesses of our dog broke within a week... our dog comes back home with a broken $30 harness not once, but twice in a month.”

Poor communication and organization(2 mentions)

“Have had day care appointments that they forgot to put in the system or just dropped/deleted, only to have to scramble last minute.”