My Second Home

Severe medical negligence/Feeding errors

“They gave both my dogs severe Pancreatitis... ignored both the feeding instructions and provided scooper and fed them SIX TIMES their intake.”

Physical injuries and altercations

“She also came home with a severe puncture wound on her leg... The vet said it was clearly a dog bite and is now infected. We were not notified at all.”

Grooming injuries (cuts/gashes)

“the cut was about 4 inches long and DEEP with dried blood coating it. It was incredibly jagged where the skin had been ripped.”

Hidden fees and pricing transparency(12 mentions)

“The supposed 'free night' turned into an $80 bill at pickup. Staff told us it must have been a miscommunication.”

Grooming delays and scheduling(15 mentions)

“after six or seven hours of no communication they then tell you your dogs weren’t even begun yet.”

Illness (Kennel Cough/Giardia)(9 mentions)

“When I picked up my dog... there were signs on the door stating they had several cases of upper respiratory infections... had we known we would’ve arranged different boarding.”