The Pet Spa & Resort

Medical negligence regarding diabetic/special needs care

“I was shocked that they would let this dog go for 3 days without food and insulin. My dog went into diabetic shock and died on Monday.”

Severe Kennel Cough/Pneumonia outbreaks

“Apparently kennel cough was going around- they failed to notify or even attempt to notify us and both of my dogs now have pneumonia.”

Medication error (wrong dog/dosage)

“the person administering medicine is new and accidently allowed my little (14lb) dog ingest my older dog's medicine (3x his body weight).”

Lack of communication during illness outbreaks(4 mentions)

“No one told us they had an outbreak or that our dogs were exposed. Very poor communication.”

Weight loss during long stays(2 mentions)

“Both dogs... came home with so much weight off of them I was shocked.”

Hygiene issues (smelling of urine)(3 mentions)

“As soon a we got back one of my dogs was drenched in pee. Making one of his paws become infected.”