No Leash Needed

Dog injured by another dog (ear bite) - owner not notified during pickup

“We noticed a gash running down his ear and lots of blood...no one thought to even mention this to us”

Dog attacked by other dogs, covered in scabs and dried blood at pickup

“He had physically been attacked by one or multiple dogs within the facility and they NEVER called to notify me or my emergency contact”

Kennel cough outbreak - no notification to pet parents

“Both of my dogs came here for daycare and got kennel cough...Literally no one notified me or bothered to let me know about this”

Giardia infection after boarding

“After a $650 vet bill he was diagnosed with giardia (a parasite that lives in dirty water)”

Staff member potentially struck a dog

“I also saw a staff member swing at a dog as to attempt to strike it on the big dogs side”

Communication about incidents/health issues(5 mentions)

“They don't communicate anything to you. They just make it sound like everything's fine and take your money”

Pricing and extra fees(4 mentions)

“Everything just went up in price and you have to pay for how long you want your dog to play when in boarding”

Dog coming home smelling of urine/feces(4 mentions)

“She smelled strongly of urine and feces. She also had poop all over her backside”

Unresponsive phone/customer service(4 mentions)

“no one ever picks up the phone, they dont call back unless you say you wont use their services”

Overcrowding/understaffing concerns(3 mentions)

“Overcrowding and understaffed is not what I signed up for”