Ohana Pet Resort

Unreported medical distress (diarrhea/dehydration)

“The girl on the phone said he had diarrhea the whole time and left a note... but I was never informed. He is now dehydrated and had to get treatment from the vet.”

Physical injury/bruising

“After getting my dog home and bathing him I noticed a huge red/black bruise on his neck/chest area.”

Allegations of trauma/fear after stay

“she comes home scared of us for several days... I can only assume you beat her why would she be scared”

Hygiene neglect (urine smell)

“when we picked the dog back up, he smelled like urine... the urine smell was unbearable.”

Hidden fees and rigid pricing policies(6 mentions)

“Nobody explained to me that you would be charged an extra $30 to bring the pet before noon.”

Small or outdated facilities(3 mentions)

“The area where they stay is very small and not the cutest.”

Non-refundable deposits/Upfront payment(3 mentions)

“They have this annoying rule about taking half of payment when you make the reservation as a non refundable deposit.”